Legal
Terms & Conditions
Last updated: October 2026
Who we are
Spider OS is a brand of H F Enterprises, a proprietorship of Fahad Malik (legal name) based in Kanpur, India. H F Enterprises also operates PadhaiMatch (padhaimatch.in), a tutor and learning platform, and may add other brands. We are a digital studio that builds websites, improves local search presence and automates business follow-up. These terms apply to this website and to any work you buy from us.
Using this website
You may use this website to learn about our services and contact us. Do not misuse the forms, attempt to break the site or submit someone else's details without permission.
Proposals and scope
Paid work starts only after you accept a written proposal that lists the scope, price, milestones and delivery dates. Anything outside that scope is quoted separately before we do it.
Prices and payment
Prices are in Indian rupees and GST is added where it applies. Payment terms, including any advance, are written in the proposal. Invoices are due within 7 days unless the proposal says otherwise.
Your content and approvals
You confirm you have the right to use the text, images, logos and data you give us. Timelines depend on receiving your content and approvals on time.
Ownership
When the project is fully paid, you own the final website content and design made for you. Third-party software, fonts, themes and stock assets stay under their own licences.
No guaranteed results
We do not guarantee rankings, leads, sales or revenue, because they depend on many things outside anyone's control. We guarantee the agreed work, done properly, and an honest report of what changed.
Liability
Our total liability for any claim is limited to the amount you paid us for the work in question. We are not liable for indirect losses such as lost profit.
Refunds and delivery
Refunds and cancellations follow our Refund & Cancellation Policy. Delivery follows our Service Delivery Policy.
Law and disputes
These terms are governed by the laws of India. We will first try to resolve any dispute by talking to you; if that fails, courts in Kanpur, Uttar Pradesh have jurisdiction.
Changes
We may update these terms. The date at the top shows the latest version. Work already agreed follows the terms in force when you accepted the proposal.