Legal
Refund & Cancellation Policy
Last updated: October 2026
Who you pay
Payments for Spider OS services are received and invoiced by H F Enterprises (proprietor: Fahad Malik), Kanpur. Refund requests can go to hello@spideros.tech or hello@hfenterprises.in.
The free business check
The business check is free. Nothing is charged, so there is nothing to refund.
Before work starts
If you cancel after paying but before we start the agreed work, we refund the full amount you paid.
After work starts
Projects are split into milestones written in your proposal. If you cancel after work has started, we refund the amount paid for milestones not yet delivered. Delivered milestones are not refundable.
Monthly services
Monthly services (for example maintenance or SEO) can be cancelled at any time and stop at the end of the month already paid. We do not charge for months after cancellation.
Third-party costs
Money paid on your behalf to third parties, such as domain names, hosting plans, paid plugins or advertising spend, follows that provider's own refund rules and is usually not refundable by us.
How refunds are paid
Approved refunds go back to the original payment method within 7 working days. Your bank may take a few more days to show it.
How to ask
Email or WhatsApp us with your name and project. We reply within 2 working days.